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IT Administrator for Women Helpline (181)- KSWDC

Job Details
Job Post: 
IT ADMINISTRATOR
Job Description: 

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a. The IT staff will look after the technological aspect of WHL and ensure that it remains functional at all times.

b. She/he would follow strict proceedings to maintain privacy with regard to data generated and will ensure that name and other details of aggrieved woman remain confidential in each step of case history documentation.

c. She/he would draft the daily/monthly/quarterly report based on the MIS, web based data collection which would be approved at the level of the Helpline Manager for submission.

d. She/he with the help of Helpline Manager will formulate the resource directory containing information about the relevant State and private authorities/institutions/individual related to women empowerment and protection.

Organisation: 
THE KERALA STATE WOMEN'S DEVELOPMENT CORPORATION
Job Summary
Job Location: 
Thiruvananthapuram
Industry: 
Government
Experience: 
3-4 Years
Vaccancy Type: 
Full time
Gender Preference: 
male
No: of Vaccancy: 
1
Last Date of Apply: 
Wed, 2017-01-25
Job Requirements
Age Limit: 
35 years
Qualification: 
B.Tech/MCA/ any other graduate with diploma in Computer Science/Applications
Key Skills: 

 

Essential: B.Tech/MCA/ any other graduate with diploma in Computer Science/Applications

(Qualification should be recognized by AICTE/State Technical Board/Universities)

 

Experience: 3 years experience in data management, web based reporting formats etc. in Govt./NGO/ IT sectors.

Salary: 
18,000/- p.m

Call Support Agent for Women Helpline (181) - KSWDC

Job Details
Job Post: 
CALL SUPPORT AGENT (CSA)
Job Description: 

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a. Attend the calls; do primary referrals, does data entry and forward serious cases to Supervisor and cases which need first point counselling to Senior Call Support Agent.

b. Provide information about the Government Schemes and programmes related to women empowerment.

c. Provide all the assistance to women applying for any such above mentioned scheme or programme and guide them through the process to be adopted for accessing the same.

d.Help the Supervisor in attending missed calls.

e. Responsible for other work as assigned by the Helpline Manager.

Organisation: 
THE KERALA STATE WOMEN'S DEVELOPMENT CORPORATION
Job Summary
Job Location: 
Thiruvananthapuram
Industry: 
Government
Experience: 
0-1 Years
Vaccancy Type: 
Full time
Gender Preference: 
female
No: of Vaccancy: 
6
Last Date of Apply: 
Wed, 2017-01-25
Job Requirements
Age Limit: 
35 years
Qualification: 
PG in Social Work/Degree in law from a recognized university.
Key Skills: 

 

Experience: Freshers or with 1 yr post qualification experience.

 

She should possess efficient communication skills and good command over local languages and dialects spoken in the State.

Salary: 
15,000/- p.m

Senior Call Support Agent (SCSA) for Women Helpline (181)- KSWDC

Job Details
Job Post: 
SENIOR CALL SUPPORT AGENT (SCSA)
Job Description: 

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a.Advise women referred by call responders.

b. Support the Supervisor in weekly follow up with the aggrieved woman asking about the quality of service provided.

c. Support the Supervisor in gathering weekly update on any ongoing case being under police investigation or under trial.

d. Support the Supervisor in report writing process

e. In case of any contingencies and absence of Supervisor, will manage the floor

Organisation: 
THE KERALA STATE WOMEN'S DEVELOPMENT CORPORATION
Job Summary
Job Location: 
Thiruvananthapuram
Industry: 
Government
Experience: 
3-4 Years
Vaccancy Type: 
Full time
Gender Preference: 
female
No: of Vaccancy: 
3
Last Date of Apply: 
Wed, 2017-01-25
Job Requirements
Age Limit: 
35 years
Qualification: 
PG in Social Work/Degree in law from a recognized university.
Key Skills: 

 

Experience: 3 yrs post qualification experience in handling of women issues/ call centre/support services

 

She should possess efficient communication skills and good command over local languages and dialects spoken in that particular State/UT.

Salary: 
18,000/- p.m

Supervisor for Women Helpline (181)- KSWDC

Job Details
Job Post: 
SUPERVISOR
Job Description: 

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a. She will ensure that all calls are being attended promptly and every call has been taken to its logical conclusion by the responder, as early, as possible.

b. She will conduct regular follow up of the cases and talk with concerned authorities and departments as per the requirement of the case.

c. She will provide guidance to team members, manages the team and makes daily report to the Helpline Manager for further follow up.

d. She will support the Helpline Manager in capacity building of the team.

e. She will note down the shortcomings in call handling, if any, and direct the concerned responder for further corrective action with necessary guidance.

f. She will brief/de-brief all responders before start of the duty shift and at the time of closing of the duty shift.

g. She will recommend closure of any case.

h. She will check all the closed calls and ensure that proper/needful action has been taken on each call.

i. She will confirm that the assistance/police help has reached/provided to the caller and also note down his/her comments/response.

j. She will check the missed calls and initiate response towards the same.

k. She will bring into the notice of Helpline Manager the caller/AG’s dissatisfaction with the assistance provided or in case failure in providing assistance to the caller/AG is noticed.

Organisation: 
THE KERALA STATE WOMEN'S DEVELOPMENT CORPORATION
Job Summary
Job Location: 
Thiruvananthapuram
Industry: 
Government
Experience: 
4-5 Years
Vaccancy Type: 
Full time
Gender Preference: 
female
No: of Vaccancy: 
3
Last Date of Apply: 
Wed, 2017-01-25
Job Requirements
Age Limit: 
35 years
Qualification: 
Ist class PG in Social Work or Ist class Degree in law from a recognized university.
Key Skills: 

 

Preferred Additional: Diploma in Counseling

 

Experience: 4 yrs post qualification experience in handling women issues/BPO experience

 

She should possess efficient communication skills and good command over English and other regional languages and dialects spoken in that particular State/UT. Counseling, training, team coordination, reporting.

Salary: 
22,000/- p.m

Human Rights Consultant for Women Helpline (181)

Job Details
Job Post: 
HUMAN RIGHTS CONSULTANT
Job Description: 

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a. The Helpline Manager will be in charge for the overall smooth functioning of WHL.

b. She will ensure prompt and meaningful response towards every call received at the Helpline.

c. She will directly intervene in heinous cases in collaboration with state agencies.

d. She will be responsible to monitor and intervene (if required) in any ongoing calls.

e. She will supervise each case, take it to a logical conclusion and later follow up with the aggrieved woman.

f. She will ensure effective convergence with concerned agencies/institutions.

g. She will facilitate redressal of issues related to non responsiveness of State agencies/institutions in collaboration with the department.

h. She will be responsible for making schedules for the team and managing the team in such a way that the Helpline is up and active 24 hours a day seven day a week.

i. She will be responsible for taking daily, weekly and monthly reports from the Floor Supervisors and preparing periodical reports.

j. She will be responsible for formulating Resource Directory containing information about the relevant State and private authorities/institutions/individuals related to women empowerment and protection.

k. She will be responsible for conducting advocacy meetings to create good working culture between WHL and different service providers.

l. She will conduct awareness generation activities within community to raise awareness around WHL.

m. She will monitor the functioning of WHL, conduct the performance appraisal of the staff, facilitate capacity building, guidance and support for the team.

n. She will be responsible for day to day management of WHL team and reporting to Director, KSWDC and any other competent authority as and when required.

Organisation: 
THE KERALA STATE WOMEN'S DEVELOPMENT CORPORATION
Job Summary
Job Location: 
Thiruvananthapuram
Industry: 
Government
Experience: 
7-8 Years
Vaccancy Type: 
Full time
Gender Preference: 
female
No: of Vaccancy: 
1
Last Date of Apply: 
Wed, 2017-01-25
Job Requirements
Age Limit: 
35 years
Qualification: 
Ist class PG in Social Work or Ist class Degree in law or both from a recognized university.
Key Skills: 

Preferred Additional: Diploma in Counseling

 

Experience:7 yrs post qualification experience in handling women issues of which 2 yrs exp must be in managing a minimum 5-member team

 

Should possess efficient communication skills and good command over English and other regional languages and dialects spoken in that particular State/UT. Skill in resource mobilisation, liasoning and team management.

 

Salary: 
30,000/- p.m

FEMALE CANDIDATE REQUIRED FOR MARKETING

Job Details
Job Post: 
FEMALE CANDIDATE REQUIRED FOR MARKETING
Job Description: 

 

Suitable matured female candidate require for the marketing strategy to create an awareness about Happy Ageing post Retirement life.

 

Company:ALIVE

Qualification:  12 pass and above interested to work for social causes

 

Contact Person :SUNITHA RADHAKRISHNAN

 

Mobile : 9447478102

Organisation: 
ALIVE
Job Requirements
Qualification: 
12 pass and above interested to work for social causes
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