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Supervisor for Women Helpline (181)- KSWDC

Job Details
Job Post: 
SUPERVISOR
Job Description: 

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a. She will ensure that all calls are being attended promptly and every call has been taken to its logical conclusion by the responder, as early, as possible.

b. She will conduct regular follow up of the cases and talk with concerned authorities and departments as per the requirement of the case.

c. She will provide guidance to team members, manages the team and makes daily report to the Helpline Manager for further follow up.

d. She will support the Helpline Manager in capacity building of the team.

e. She will note down the shortcomings in call handling, if any, and direct the concerned responder for further corrective action with necessary guidance.

f. She will brief/de-brief all responders before start of the duty shift and at the time of closing of the duty shift.

g. She will recommend closure of any case.

h. She will check all the closed calls and ensure that proper/needful action has been taken on each call.

i. She will confirm that the assistance/police help has reached/provided to the caller and also note down his/her comments/response.

j. She will check the missed calls and initiate response towards the same.

k. She will bring into the notice of Helpline Manager the caller/AG’s dissatisfaction with the assistance provided or in case failure in providing assistance to the caller/AG is noticed.

Organisation: 
THE KERALA STATE WOMEN'S DEVELOPMENT CORPORATION
Job Summary
Job Location: 
Thiruvananthapuram
Industry: 
Government
Experience: 
4-5 Years
Vaccancy Type: 
Full time
Gender Preference: 
female
No: of Vaccancy: 
3
Last Date of Apply: 
Wed, 2017-01-25
Job Requirements
Age Limit: 
35 years
Qualification: 
Ist class PG in Social Work or Ist class Degree in law from a recognized university.
Key Skills: 

 

Preferred Additional: Diploma in Counseling

 

Experience: 4 yrs post qualification experience in handling women issues/BPO experience

 

She should possess efficient communication skills and good command over English and other regional languages and dialects spoken in that particular State/UT. Counseling, training, team coordination, reporting.

Salary: 
22,000/- p.m